Note that in Northern Hauraki, there is a Section 70 notice in place which means movement is restricted until 11.59pm Friday 24th September. If you are a customer from this area, please follow the official guidelines regarding this order from the Unite Against COVID-19 website and the Ministry of Health website and discuss your service with your Crewcut operator.

If you are unsure about the alert level your property falls under, please check the boundary areas for various alert levels here:

Our operator will contact you regarding resuming your service if you have not already contacted them.

It is important to remember that under Alert Level 3/2, some people may not be able to return to work immediately due to personal reasons.

We appreciate your patience as they attempt to clear the backlog of work before they can resume their regularly scheduled service.

Working at Alert Level 3 in Auckland

To ensure that we can operate safely at your premises under the rules for Alert Level 3, our franchisees will need to ensure that:

• Your household or workplace has not experienced a case of COVID-19

• Your household or workplace is not a registered Location of Interest and that you have not visited such a location

• That there is no situation where you or those around you are isolated due to possible exposure to COVID-19

• That you are able to maintain social distancing with a minimum 2-metre distance between yourself and anyone else on the premises

Your Crewcut service provider cannot legally deliver services at your property if you are unable to provide them with a workspace that will allow them to operate safely. 

COVID-19 Safety Plan

Our team will work to ensure we meet the highest levels of safety and health when working at your house or commercial property. 

We have required all operators to complete an online induction with guidelines for resuming services and have provided a COVID-19 Safety Plan in conjunction with our H&S kit to minimise the risk of transmission at the different alert levels.

Each operator was required to read, fill out, sign, and submit a comprehensive work instruction developed in consultation with relevant representatives.

All operators have been tasked to comply with health and safety requirements and to complete checklists covering:

• risk control measures

• safe work instructions

• PPE

• social distancing

• Enhanced hygiene protocols

Once they arrive on-site, they will conduct a site check and record their movements either electronically (QR scanning) or via a written log sheet for contact tracing purposes.

We asked operators to take extra precautions with in-person customer interactions. On the other hand, we have asked customers to make contactless payments (cashless transactions).

We would like to thank you for your continued support. We encourage you to follow the rules so we can all stay safe and healthy.

For any questions about your service, please contact your Crewcut operator directly, call 0800 800 286, or email info@crewcut.co.nz.

If you live in the Auckland region, please note we are NOT able to resume our normal services until further notice due to the Alert Level 4 restrictions that are currently in place.

Crewcut operators in the rest of the country can resume following Alert Level 2 operational guidelines.

If you are unsure about the alert level your property falls under, please check the boundary areas for Levels 2 and 4 here:

Our operator will contact you regarding resuming your service if you have not already contacted them.

It is important to remember that under Alert Level 2, some people may not be able to return to work immediately due to personal reasons.

We appreciate your patience as they attempt to clear the backlog of work before they can resume their regularly scheduled service.

Working at Alert Level 2

To ensure that we can operate safely at your premises under new rules for Alert Level 2, our franchisees will need to ensure that:

• Your household or workplace has not experienced a case of COVID-19

• Your household or workplace is not a registered Location of Interest and that you have not visited such a location

• That there is no situation where you or those around you are isolated due to possible exposure to COVID-19

• That you are able to maintain social distancing with a minimum 2-metre distance between yourself and anyone else on the premises

Your Crewcut service provider cannot legally deliver services at your property if you are unable to provide them with a workspace that will allow them to operate safely. 

COVID-19 Safety Plan

Our team will work to ensure we meet the highest levels of safety and health when working at your house or commercial property. 

We have required all operators to complete an online induction with guidelines for resuming services and have provided a COVID-19 Safety Plan in conjunction with our H&S kit to minimise the risk of transmission at the different alert levels.

Each operator was required to read, fill out, sign, and submit a comprehensive work instruction developed in consultation with relevant representatives.

All operators have been tasked to comply with health and safety requirements and to complete checklists covering:

• risk control measures

• safe work instructions

• PPE

• social distancing

• Enhanced hygiene protocols

Once they arrive on-site, they will conduct a site check and record their movements either electronically (QR scanning) or via a written log sheet for contact tracing purposes.

We asked operators to take extra precautions with in-person customer interactions. On the other hand, we have asked customers to make contactless payments (cashless transactions).

We would like to thank you for your continued support. We encourage you to follow the rules so we can all stay safe and healthy.

For any questions about your service, please contact your Crewcut operator directly, call 0800 800 286, or email info@crewcut.co.nz.

If you live in the Auckland region, please note we are NOT able to resume our normal services until further notice due to the Alert Level 4 restrictions that are currently in place.

Crewcut operators in the rest of the country can resume following Alert Level 3 operational guidelines.

If you are unsure about the alert level your property falls under, please check the boundary areas for Levels 3 and 4 here:

Our operator will contact you regarding resuming your service if you have not already contacted them.

It is important to remember that under Alert Level 3, some people may not be able to return to work immediately due to personal reasons.

We appreciate your patience as they attempt to clear the backlog of work before they can resume their regularly scheduled service.

Working at Alert Level 3

To ensure that we can operate safely at your premises under new rules for Alert Level 3, our franchisees will need to ensure that:

• Your household or workplace has not experienced a case of COVID-19

• Your household or workplace is not a registered Location of Interest and that you have not visited such a location

• That there is no situation where you or those around you are isolated due to possible exposure to COVID-19

• That you are able to maintain social distancing with a minimum 2-metre distance between yourself and anyone else on the premises

Your Crewcut service provider cannot legally deliver services at your property if you are unable to provide them with a workspace that will allow them to operate safely. 

COVID-19 Safety Plan

Our team will work to ensure we meet the highest levels of safety and health when working at your house or commercial property. 

We have required all operators to complete an online induction with guidelines for resuming services and have provided a COVID-19 Safety Plan in conjunction with our H&S kit to minimise the risk of transmission at the different alert levels.

Each operator was required to read, fill out, sign, and submit a comprehensive work instruction developed in consultation with relevant representatives.

All operators have been tasked to comply with health and safety requirements and to complete checklists covering:

• risk control measures

• safe work instructions

• PPE

• social distancing

• Enhanced hygiene protocols

Once they arrive on-site, they will conduct a site check and record their movements either electronically (QR scanning) or via a written log sheet for contact tracing purposes.

We asked operators to take extra precautions with in-person customer interactions. On the other hand, we have asked customers to make contactless payments (cashless transactions).

We would like to thank you for your continued support. We encourage you to follow the rules so we can all stay safe and healthy.

For any questions about your service, please contact your Crewcut operator directly, call 0800 800 286, or email info@crewcut.co.nz.

This is to inform you that our services remain available under alert levels 2 and 3. We are determined to deliver our services while maintaining our commitment to customer and employee health and safety.

If work is required to be carried out in your property or site during this period, please get in touch with your Crewcut operator to confirm or make arrangements regarding scheduling, social distancing protocols, H&S protocols, contact tracing, etc.

Please be informed that we have taken the following steps to ensure that our operators can serve you as usual under alert levels 2 & 3:

• We have required all operators to complete an induction with guidelines for delivering services under the different alert levels.

• All operators have been asked to comply with the company’s health and safety requirements and public health guidelines.

• We have asked operators to take extra precautions with in-person customer interactions. Calls, texts, or emails remain the preferred means for any type of communication.

• Operators may ask a series of questions over the phone or before entering customers’ properties.

• Operators have been asked to maintain a physical distance of at least two (2) metres and were encouraged to have masks ready on hand.

• We have continually discouraged customers to avoid paying in cash.

We are hoping for your cooperation regarding these measures to ensure your own health and safety.

Please understand that we might experience some delays or some changes with the schedule (depending on your operator) as we need to assess the risks involving this developing situation. Thank you for your patience.

Rest assured that we are prepared to abide by the restrictions in case of a prolonged alert level 2/3 or in the event of a heightened alert level.

Please find the guidance for different alert levels on this page: https://covid19.govt.nz/.

As always, let us know if you have any questions. We'd be happy to help.

Email: info@crewcut.co.nz
Web: www.crewcut.co.nz

Covid-19 has had a significant impact on how we interact with others, our work, and many other aspects of our daily lives. People react differently to difficult events, and some may find this time more challenging than others.

But while the Covid-19 situation came out of nowhere with no chance for us to completely prepare, the fact of the matter is that it’s here, and the only thing we can do while we wait for solutions is to change our outlook and mindset on the unfortunate situation.

We’ve been working hard to cover all our bases so we felt like it would also be helpful if we compile tools that would give some relief to Crewcut team members who are feeling sad, distressed, or distracted and worried about the future.

Supporting your own mental wellbeing 

If you or those around you are concerned about how you’re feeling or your wellbeing, there are information and tools available to help you feel mentally well and get through. The Ministry of Health has provided a comprehensive list of where you can find help to manage your own thoughts and feelings, so please don’t hesitate to find the one you think will suit you and take action.

If you need to talk, free call or text 1737 to talk to a trained counsellor. They’re available day and night. 

Other places that can help you if you need someone to talk to: 

• Depression helpline: Free call 0800 111 757 or text 8681

• Alcohol Drug Helpline: Free call 0800 787 797 or text 8681

• Gambling Helpline: Free call 0800 654 655 or text 8006

If you’re looking for self-help tools and apps, below are some online mental wellbeing tools that could help. 

Concerned about your substance use and/or gambling?

During this time people may be looking to familiar habits or seeking out new ways to cope with feelings and situations. While alcohol or other drug (substance) use and/or gambling may seem like ways to cope, these behaviours can negatively impact many areas of our lives including our health, wairua (spirit), hinengaro (mind), relationships and overall wellbeing.

If you, or those around you, are concerned about your substance use and/or gambling, there are some great resources to help you identify if you need some extra support:

• Is your drinking ok? (Health Promotion Agency)

• Test your drug taking (Alcohol Drug Helpline)

• Test your gambling (Choice Not Chance)

• NZ Drug Foundation and Drug Help have information for people who use alcohol and other drugs, and those supporting them, about how to use safer, manage withdrawal symptoms and stay in recovery. 

Check-in with others

If you’re not the type to reach out for support, try to make it a point to always check in – even with your strongest colleagues and even if you think they have ample support around them. You just never know and won’t ever know unless you make the effort.

Crewcut is here to help you 

We’d like to support you in any way we can. After all, we are all in this industry and we feel like we are, to an extent, in a strong position to understand what’s causing you anxiety if it’s work-related (or otherwise). Please know that there is always someone from Crewcut ready to listen and let you know you are not alone.

Please get in touch with Pauli at 021 919 429 if you need an initial point of contact.

Be aware that he can only provide “unprofessional” advice, and this is just a starting point to direct you to the appropriate channel. But rest assured that we will be treating this matter with the utmost confidentiality and any information will remain strictly private.

We are all still trying to find our path through this world forever changed by the pandemic, so we hope that you remember to take care of your mental health. Whether it’s spending quality time with your loved ones in your bubble or enjoying the peace and quiet on your own while reflecting on all the good things in life, there’s nothing better than taking the time to take your mental wellbeing front and centre.

This is to inform you that our services remain available under alert levels 2 and 3. We are determined to deliver our services while maintaining our commitment to customer and employee health and safety.

If work is required to be carried out in your property or site during this period, please get in touch with your Crewcut operator to confirm or make arrangements regarding scheduling, social distancing protocols, H&S protocols, contact tracing, etc.

Please be informed that we have taken the following steps to ensure that our operators can serve you as usual under alert levels 2 & 3:

• We have required all operators to complete an induction with guidelines for delivering services under the different alert levels.

• All operators have been asked to comply with the company’s health and safety requirements and public health guidelines.

• We have asked operators to take extra precautions with in-person customer interactions. Calls, texts, or emails remain the preferred means for any type of communication.

• Operators may ask a series of questions over the phone or before entering customers’ properties.

• Operators have been asked to maintain a physical distance of at least two (2) metres and were encouraged to have masks ready on hand.

• We have continually discouraged customers to avoid paying in cash.

We are hoping for your cooperation regarding these measures to ensure your own health and safety.

Please understand that we might experience some delays or some changes with the schedule (depending on your operator) as we need to assess the risks involving this developing situation. Thank you for your patience.

Rest assured that we are prepared to abide by the restrictions in case of a prolonged alert level 2/3 or in the event of a heightened alert level.

Please find the guidelines for different alert levels on this page: https://covid19.govt.nz/covid-19/restrictions/alert-system-overview/.

As always, let us know if you have any questions. We'd be happy to help.

Email: info@crewcut.co.nz
Web: www.crewcut.co.nz

We have taken the following steps to ensure that our operators are ready to go back to work under Alert Level 3:

• We required all operators to complete an online induction with guidelines for resuming services.

• We required all operators to read, fill, and sign a comprehensive work instruction developed in consultation and cooperation with workers and relevant organisation representatives.

• All operators have been asked to comply with safety requirements in the work instruction, including risk control measures, safe work instructions, and PPE described in the document.

• We asked them to take extra precautions with in-person customer interactions and to discourage customers from communicating with them face to face. Customers have been asked to call, text, or email the operators instead.

• Operators may ask a series of questions over the phone or before entering customers’ properties. Customers have been asked to provide them with the correct information.

• Operators may also wear special protective clothing and ask customers to maintain a physical distance of at least two (2) metres.

• We have continually asked customers to avoid paying in cash. Customers can ask the operator or call Crewcut at 0800 800 286 to have this arranged.

• Instructed customers to follow operators' directions at all times to ensure safety.

Please understand that we might experience some delays due to the backlog of work we have to complete. We will try to attend to your property the soonest we can, and we thank you for your patience.

As always, let us know if you have any questions. We'd be happy to help.

Phone: 0800 800 286
Email: info@crewcut.co.nz
Web: www.crewcut.co.nz